When faced with the loss of a loved one, knowing what to do next can ease some of the uncertainty that often follows. Whether the passing occurs at home, in a care facility, or while away from home, understanding the immediate steps can bring clarity in a difficult moment. From notifying local authorities or emergency personnel to contacting your chosen funeral home, having a trusted guide can make all the difference.

At Crosby & Neal Funeral Homes and Cremation Care, we’re here for you before, during, and after—offering clear direction, compassionate care, and personalized support every step of the way. Our experienced team is here to help with everything from honoring cultural or religious traditions to fulfilling special requests and ensuring your wishes are carried out with dignity and respect.

For an unexpected death at home, first contact local authorities or emergency services. If there are DNR orders or advanced directives, let them know. Medical professionals will confirm the passing and notify the coroner if needed.

If hospice or end-of-life care was involved, contact them directly—they can help guide the next steps. Reach out to your chosen funeral home to arrange transportation. Until help arrives, do not move the deceased or change anything in the home.

Staff will notify the attending physician to confirm the passing and handle the necessary paperwork. You can then contact your chosen funeral home to arrange transportation and next steps. Be sure to share any prearranged wishes to ensure your loved one’s preferences are honored.

Start by contacting local authorities where the death occurred—they’ll confirm the passing and handle necessary procedures. Then, call us to help with transportation and arrangements.