When a Death Occurs

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Immediate Need

When faced with the loss of a loved one, knowing what to do next can ease some of the uncertainty that often follows. Whether the passing occurs at home, in a care facility, or while away from home, understanding the immediate steps can bring clarity in a difficult moment. From notifying local authorities or emergency personnel to contacting your chosen funeral home, having a trusted guide can make all the difference.

At Crosby & Neal Funeral Homes and Cremation Care - Newport, we’re here for you before, during, and after—offering clear direction, compassionate care, and personalized support every step of the way. Our experienced team is here to help with everything from honoring cultural or religious traditions to fulfilling special requests and ensuring your wishes are carried out with dignity and respect.

When a Death Occurs at Home

In the event of an unexpected death at home, your first step should be to call the local authorities or emergency services. It's important to inform them of any DNR orders or advance directives that may be in place. Medical professionals will verify the death and, if necessary, inform the coroner.


If hospice or end-of-life care services were involved, please contact them directly for guidance on the subsequent steps. We are available to help arrange transportation. Until assistance arrives, refrain from moving the deceased or altering anything in the home.

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When a Death Occurs at a Hospital or Care Facility

The staff will inform the attending physician to verify the passing and manage the required documentation. Afterward, you may reach out to your selected funeral home to organize transportation and discuss the subsequent steps. Be sure to convey any prearranged wishes to ensure that your loved one’s preferences are respected.

When a Death Occurs Away From Home

Begin by reaching out to the local authorities in the area where the death took place. They will verify the passing and oversee the essential procedures. Following that, give us a call so we can assist with transportation and other arrangements.

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